Quality is important to every business. Good quality products and service are what bring customers back time and time again. For organisations whose main business is education and training, quality is important throughout the process, from developing courses to supporting candidates right through to administration and certification. But what is quality ? It is not always easy to define or measure. This is where the cratos Quality Management System comes in. Cratos helps to define what quality means for organisations involved in education, training and lifelong learning.
Cratos is a comprehensive system, which can be used to measure and improve the quality of training. Although cratos was designed specifically for the greek education and training market it is now being used by organisations in many countries.
Cratos provides practical guidelines for measuring and improving the quality of your training provision and associated activities. You can use cratos as a tool to develop your organisation through structured self-assessment. Cratos is a flexible instrument, which can be used to measure more than the quality of training - other areas of your business may benefit from a similar approach. Cratos brings together the quality requirements of a number of key national agencies - shows links to BS EN ISO 9000, investors in people and Total Quality Management. |
